Política de privacidad
Privacy Policy
Last updated: May 4, 2026
GLOWRIDE operates this store and website, including all information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. GLOWRIDE is powered by Shopify, which enables us to offer the Services to you.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding the processing of personal data.
By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect or Process
“Personal information” means any information that identifies, relates to, or could reasonably be linked to an individual.
We may collect or process the following categories of personal information depending on how you interact with the Services and applicable law:
Contact details: name, billing address, shipping address, phone number, email address.
Financial information: payment details, card information, billing information, transaction details.
Account information: username, password, security questions, preferences.
Transaction information: products viewed, added to cart, purchased, returned, or cancelled.
Communications: messages or correspondence with us.
Device information: IP address, browser type, device identifiers, network information.
Usage information: browsing behavior, interaction with the Services.
We do not intentionally collect sensitive personal data unless required to provide the Services or comply with legal obligations.
2. Sources of Personal Information
We collect personal information:
- Directly from you (orders, account creation, contact)
- Automatically through cookies and similar technologies
- From Shopify and service providers
- From marketing and analytics partners
3. How We Use Your Personal Information
We use your personal information for the following purposes:
Providing the Services
- Processing orders, payments, returns, and exchanges
- Managing your account
- Delivering products and customer support
- Personalizing your shopping experience
Marketing and Advertising
- Sending promotional communications (email, SMS, postal mail)
- Showing personalized advertisements based on activity and preferences
- Measuring marketing effectiveness
You may opt out of marketing communications at any time.
Security and Fraud Prevention
- Detecting and preventing fraudulent activity
- Securing transactions and accounts
- Protecting the integrity of our Services
Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests or authorities
- Enforcing our terms and policies
4. Legal Basis for Processing (EU/EEA/UK Users)
If you are located in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:
- Contract performance (processing orders and services)
- Legal obligation (compliance with law)
- Legitimate interests (fraud prevention, business improvement, marketing)
- Consent (where required, such as marketing cookies)
5. How We Share Personal Information
We may share personal information with:
- Shopify and other platform providers
- Payment processors
- Shipping and logistics providers
- Marketing and analytics partners
- Legal authorities when required by law
- Business affiliates or in case of business transfers (mergers, acquisitions, etc.)
Some partners may be located outside your country. In such cases, appropriate safeguards such as Standard Contractual Clauses (SCCs) are used where required.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve the Services
- Analyze traffic and user behavior
- Provide personalized content and advertising
You can manage cookie preferences through your browser settings or applicable consent tools.
7. Behavioral Advertising
We may use your personal information for targeted advertising through third-party platforms (e.g., Shopify, Meta, Google).
Depending on your location, you may have the right to opt out of personalized advertising.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
9. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise your rights, contact us at: contact.liftbot@gmail.com
We may need to verify your identity before processing your request.
10. International Data Transfers
Your information may be transferred and processed outside your country, including outside the European Economic Area.
Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
11. Data Security
We implement reasonable technical and organizational measures to protect your personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
12. Children’s Data
The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.
13. Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
15. Contact
If you have questions or wish to exercise your rights, contact us at:
Email: contact.liftbot@gmail.com
Address: Rúa Rei Don García, Lugo, LU, 27002, Spain
Data Controller: GLOWRIDE