Política de reembolso
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. Proof of purchase is required.
To initiate a return, please contact us at contact.liftbot@gmail.com
Return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
Items returned without prior authorization will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Non-returnable items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care items (for hygiene reasons)
- Hazardous materials
We also do not accept returns on sale items or gift cards, unless required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and place a new order.
European Union – Right of withdrawal
If your order is shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing any reason.
To exercise this right:
- The item must be returned unused, in its original packaging, with proof of purchase
- Return shipping costs are the responsibility of the customer
This right applies in accordance with EU consumer protection laws.
Refunds
We will notify you once we have received and inspected your return.
If approved, your refund will be issued to your original payment method within 14 days. We may delay the refund until we have received the returned item or proof that it has been shipped.
If more than 15 days have passed since your refund was approved, please contact us at contact.liftbot@gmail.com